Author Question: The nurse is greeting a newly admitted client. What statement should the nurse make to establish ... (Read 66 times)

jasdeep_brar · **on:** Jul 23, 2018

The nurse is greeting a newly admitted client. What statement should the nurse make to establish rapport with this client?

1. Hello, I'm your nurse and I'll be taking care of you today.
2. You're luckythere are no students on the unit today.
3. Good morning, is there anything you need right now?
4. Hi. If you need anything, put on your call light.

Question 2

A nurse has been assigned a new client who cannot speak English. How should the nurse facilitate communication with this client?

1. Have a member of the housekeeping staff who speaks the same language translate.
2. Use the translation services supplied by the hospital.
3. Make sure a family member who does speak English is available.
4. Conduct the interview using hand gestures.

lkanara2 · **Reply #1 on:** Jul 23, 2018

Answer to Question 1

Correct Answer: 1
Rationale 1: Establishing rapport is a process of creating goodwill and trust and usually begins with a greeting and self-introduction, accompanied by nonverbal gestures such as a smile, a handshake, and a friendly manner. Making introductions, especially offering the use of name, is especially good in establishing rapport.
Rationale 2: Telling a hospitalized client he or she is lucky is probably not the best therapeutic comment.
Rationale 3: Establishing rapport is a process of creating goodwill and trust and usually begins with a greeting and self-introduction, accompanied by nonverbal gestures such as a smile, a handshake, and a friendly manner.
Rationale 4: Establishing rapport is a process of creating goodwill and trust and usually begins with a greeting and self-introduction, accompanied by nonverbal gestures such as a smile, a handshake, and a friendly manner.

Answer to Question 2

Correct Answer: 2
Rationale 1: Nurses must be cautious when asking family members, client visitors, or agency nonprofessional staff to assist with translation. Issues of confidentiality or gender mismatch can interfere with effective communication.
Rationale 2: Live translation is preferred because the client can then ask questions for clarification. Many large facilities are establishing their own translator services for the languages commonly spoken in their geographical regions.
Rationale 3: Nurses must be cautious when asking family members, client visitors, or agency nonprofessional staff to assist with translation. Issues of confidentiality or gender mismatch can interfere with effective communication.
Rationale 4: Using hand gestures is not an appropriate way to communicate with a client when other options are available.