Answer to Question 1
C
C. Perform hand hygiene using plenty of lather and friction for at least 10 to 15 seconds. Interlace fingers, and rub palms and back of hands with circular motion at least 5 times each. Keep fingertips down to facilitate removal of microorganisms.
A. Regulate flow of water so that temperature is warm. Warm water removes less of the protective oils on hands than hot water
B. Push wristwatch and long uniform sleeves above wrists. Avoid wearing rings. If worn, remove during washing. Provides complete access to fingers, hands, and wrists. Wearing of rings increases number of microorganisms on hands
D. Wet hands and wrists thoroughly under running water. Keep hands and forearms lower than elbows during washing. Hands are the most contaminated parts to be washed. Water flows from least to most contaminated area, rinsing microorganisms into sink.
Answer to Question 2
A
A. Nonverbal communication is message transmission without using words, such as through touch, posture, and facial expression.
B. Cadence is the rate or pace of verbal communication.
C. Tone quality relates to the pitch, or sound, of verbal communication.
D. Use of jargon is variation in the definitions of words, part of verbal communication.