With many types of disturbed callers, the center's focus should ...

[tuffie]

With many types of disturbed callers, the center's focus should be on:
 
  A) reflecting feelings so that catharsis may occur.
 
  B) bringing staff together to discuss these callers, plan strategies to handle them and voice concerns.
 
  C) proposing the disastrous consequences that can occur from such thinking.
 
  D) engaging callers so that they continue to make inappropriate calls and improve the center's numbers reported to funders.

Question 2

In initial diagnosis, crisis case handling always attempts a slow, methodical assessment to determine the various antecedent causes of the problem.
 
  Indicate whether the statement is true or false

[carojassy25]

Answer to Question 1

B

Answer to Question 2

False

[tuffie]

Both answers were spot on, thank you once again

[carojassy25]

Great! Please up vote