A technique for handling pranksters and silent callers is to: ...

[cartlidgeashley]

A technique for handling pranksters and silent callers is to:
 
  A) wonder aloud whether it is difficult to say what the caller really needs or say nothing.
 
  B) hang up if they don't respond in one minute.
 
  C) ask them if they are on drugs or are having a psychotic break.
 
  D) there is no good response to these two types of difficult callers.

Question 2

Verbal de-escalation and defusing techniques are major components to teach when training CIT officers.
 
  Indicate whether the statement is true or false

[okolip]

Answer to Question 1

A

Answer to Question 2

True

[cartlidgeashley]

Gracias!

[alvinum]

Excellent