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Author Question: Handling problem callers who become abusive is best done by: A) leaving time limits open so they ... (Read 69 times)

joe

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on: Jul 30, 2018
Handling problem callers who become abusive is best done by:
 
  A) leaving time limits open so they finally run down.
 
  B) terminating them after a clear warning.
 
  C) posing close-ended questions to specify the problem.
 
  D) establishing loose and unclear administrative rules.

Question 2

The idea that crisis services be delivered based upon need and resource availability is related to the ethical idea of:
 
  A) fidelity.
 
  B) autonomy.
 
  C) justice.
 
  D) nonmaleficence.


reversalruiz

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Reply #1 on: Jul 30, 2018
Answer to Question 1

B

Answer to Question 2

C


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