A similar technique for handling pranksters and silent callers is to
a. Wonder whether it is difficult to say what they really need so they make prank calls or say nothing.
b. Hang up if they don't respond in one minute.
c. Ask them if they are on drugs or are having a psychotic break.
d. None of the above is a good response to these two types of difficult callers.
Question 2
Of several techniques for handling severely disturbed callers, which is not appropriate?
a. slow them down.
b. determine if they are on any medication.
c. avoid placating or sympathizing.
d. go along with delusions, to calm them down and gain their trust.
Silent Room
STR DNA Analysis Technique
Apply deep circular effleurage to the buttocks muscles as a warming technique. Place one hand on top ...
Basic effleurage distal to proximal as a transition technique. Apply first to the upper thigh and ...
Turning over technique: Use tenting to assist the recipient turning to supine position. Anchor the ...
Effleurage to the entire area with moderate pressure as a finishing technique. Apply effleurage ...