An owner purchases a fast-casual restaurant open to the public. That restaurant would be classified as
a. a not-for-profit operation.
b. an institutional operation.
c. a commercial operation.
d. a noncommercial operation.
Question 2
An example of an objective standard within a high quality customer service system is ensuring that all drive-through customers
a. are served quickly.
b. are happy with their service.
c. are served in 90 seconds or less.
d. receive excellent guest service.