Outline the steps required in the PDCA cycle and describe what is ...

[tuffie]

Outline the steps required in the PDCA cycle and describe what is necessary in each step.
 
  What will be an ideal response?

Question 2

Discuss the competencies thought to be essential in order to be an effective TQM leader.
 
  What will be an ideal response?

[sultansheikh]

Answer to Question 1

PLAN  Prepare for implementation
DO  Execute the plan, taking small steps in controlled circumstances
CHECK  Check and study the results, develop and implement tools, programs, and performance improvement strategies
ACT  take action to standardize or improve the process. Review, measure, and evaluate the results, then re-plan as needed.

Answer to Question 2

the ability to develop relationships of openness and trust; the ability to build collaboration and teamwork; the ability to manage using statistical tools and quality processes; the ability to support results through recognition and rewards; the ability to create a learning and continuously improving organization

[tuffie]

Both answers were spot on, thank you once again

[sultansheikh]

Great! Please up vote