Answer to Question 1
Being assertive requires recognizing your feeling and making your needs and desires clear to others. Unlike aggression, a far less healthy means of expression, assertiveness usually works. You can change a situation you don't like by communicating your feelings and thoughts in non-provocative
words, by focusing on specifics, and by making sure you're talking with the person who is directly responsible. Many people have learned to cope by being passive and not communicating their feelings or opinions. Sooner or later they become so irritated, frustrated, or overwhelmed that they explode in an outburstwhich they think of as being assertive. However, such behavior is so distasteful to them
that they'd rather be passive. But assertiveness doesn't mean screaming or telling someone off. You can communicate your wishes calmly and clearly. Assertiveness is a behavior that respects your rights and the rights of other people even when you disagree.
Answer to Question 2
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