Answer to Question 1
Establishments and the community benefit when the manager is active in civic organizations such as the chamber of commerce and convention and visitors bureau. Managers who actively participate can provide advice to numerous organizations, and the networking that results can provide helpful information and even new business for their properties.
Answer to Question 2
Because it is illegal in all states to serve alcohol to an intoxicated guest, bartenders and servers should be trained to identify the signs that indicate a guest has had too much to drink. Effective intervention by bartenders and servers begins when guests order their first drinks because it is usually easier to prevent guests from becoming intoxicated than to deal with them after they are intoxicated. Bartenders and servers should first greet and then initiate a brief conversation with each guest and then, as the guest is served, monitor any behavioral changes that indicate alcohol service should be stopped. This should be done in keeping with their employer's intervention policy.
