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Author Question: The layout of an operation can be improved if the flow between various work spaces is reduced. ... (Read 42 times)

Themember4

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on: Aug 10, 2018
The layout of an operation can be improved if the flow between various work spaces is reduced.
 
  Indicate whether the statement is true or false

Question 2

According to the performance dimensions, compare the ways in which a restaurant concerned with customer service and a restaurant concerned with cost control would have employees handle a customer complaining about how their steak was cooked.
 
  What will be an ideal response?


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scottmt

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Reply #1 on: Aug 10, 2018
Answer to Question 1

TRUE

Answer to Question 2

A restaurant concerned with customer satisfaction would want the employee to correct the situation in favor of the customer, while a company concerned with cost control might have the employee try to convince the customer that the steak was prepared the way the customer ordered it.


Themember4

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Reply 2 on: Aug 10, 2018
Thanks for the timely response, appreciate it

peter

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Reply 3 on: Yesterday
Great answer, keep it coming :)

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