Author Question: The layout of an operation can be improved if the flow between various work spaces is reduced. ... (Read 41 times)

Themember4 · **on:** Aug 10, 2018

The layout of an operation can be improved if the flow between various work spaces is reduced.

Indicate whether the statement is true or false

Question 2

According to the performance dimensions, compare the ways in which a restaurant concerned with customer service and a restaurant concerned with cost control would have employees handle a customer complaining about how their steak was cooked.

What will be an ideal response?

scottmt · **Reply #1 on:** Aug 10, 2018

Answer to Question 1

TRUE

Answer to Question 2

A restaurant concerned with customer satisfaction would want the employee to correct the situation in favor of the customer, while a company concerned with cost control might have the employee try to convince the customer that the steak was prepared the way the customer ordered it.