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Author Question: In which type of interview is the objective to communicate the manager's evaluation of the employee ... (Read 48 times)

nenivikky

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on: Aug 10, 2018
In which type of interview is the objective to communicate the manager's evaluation of the employee and persuade the employee to improve?
 
  A) Problem solving
  B) Tell-and-sell
  C) Analytical
  D) Tell-and-listen
  E) Convey-and-progress

Question 2

What are four ways to determine customer satisfaction and assess service problems?
 
  What will be an ideal response?


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Meganchabluk

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Reply #1 on: Aug 10, 2018
Answer to Question 1

B

Answer to Question 2

Comment cards, sales, mystery shoppers, and percentage of repeat customers.


nenivikky

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Reply 2 on: Aug 10, 2018
Thanks for the timely response, appreciate it

Mochi

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Reply 3 on: Yesterday
Excellent

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