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Author Question: In which type of interview is the objective to communicate the manager's evaluation of the employee ... (Read 22 times)

nenivikky

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In which type of interview is the objective to communicate the manager's evaluation of the employee and persuade the employee to improve?
 
  A) Problem solving
  B) Tell-and-sell
  C) Analytical
  D) Tell-and-listen
  E) Convey-and-progress

Question 2

What are four ways to determine customer satisfaction and assess service problems?
 
  What will be an ideal response?



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Meganchabluk

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Answer to Question 1

B

Answer to Question 2

Comment cards, sales, mystery shoppers, and percentage of repeat customers.




nenivikky

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Reply 2 on: Aug 10, 2018
Excellent


abro1885

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Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

 

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