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Author Question: What is the name of the concept that states customers tend to behave in ways they perceive to be in ... (Read 78 times)

Shelles

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on: Aug 10, 2018
What is the name of the concept that states customers tend to behave in ways they perceive to be in their own best interest?
 
  a. Inseparability
  b. Consistency
  c. Rationality
  d. Capacity

Question 2

A server is competent but is not very friendly. The server's quality evaluations as submitted by customers are usually poor. Which service challenge must the servers manager explain to help the server improve his or her evaluation scores?
 
  a. Inseparability
  b. Consistency
  c. Intangibility
  d. Capacity


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vickyvicksss

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Reply #1 on: Aug 10, 2018
Answer to Question 1

C

Answer to Question 2

A


Shelles

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Reply 2 on: Aug 10, 2018
Thanks for the timely response, appreciate it

daiying98

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Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

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