What is the purpose of follow-up in change implementation strategy?
a. Recognition of employees and evaluation of results
b. Review of employee errors for disciplinary action
c. Calculation of manager bonus for positive results
d. Documentation of procedures for possible patent
Question 2
What communication strategies should be utilized with employees when implementing change?
a. Tell them as much as possible, as soon as feasible
b. Wait until just before so that less time for upset
c. Release information in trickles to top management
d. Inform employees that compliance is required
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