Managed correctly, the proactive phase of the conflict management life cycle can
A) replace the proactive phase.
B) build favorable management attitudes.
C) become a strategy all its own.
D) work as its own two-way communication channel.
E) prevent a conflict from arising.
Question 2
In dealing with the public in a conflict, public relations professionals should
A) recognize them as a legitimate partner in the process.
B) stamp out negative opinion before it gets started.
C) do nothing; public opinion has already been formed.
D) Remember that the news media comes first.
E) minimize risk above all.