To listen effectively, you should:
a. focus on the speaker and the message.
b. keep your emotions in check.
c. offer feedback to the speaker.
d. All the above
Question 2
What is the correct filing order for the following four names? (1) Eliz. Gordon (2) Eliza Gordon (3) Elizabeth Gordin (4) Liz Gordan
a. 4, 1, 3, 2
b. 4, 1, 2, 3
c. 4, 3, 1, 2
d. 4, 2, 3, 1