What factors would you consider if you were having difficulty ...

[cherise1989]

What factors would you consider if you were having difficulty making international calls?
 
  What will be an ideal response?

Question 2

To help a customer who has become irritated, it is recommended that you try to calm the person by saying, Don't be upset, or You need to calm down before we can discuss the situation.
 
  Indicate whether the statement is true or false.

[nothere]

Answer to Question 1

Be sure to consider the following:
Your own office phone system;
The correct format for dialing international numbers;
International holidays;
Time zone differences;
Language barriers.

Answer to Question 2

FALSE

[cherise1989]

Thanks

[nothere]

Welcome