If an international telephone call does NOT go through ...

[torybrooks]

If an international telephone call does NOT go through immediately, you should be sure to
 
  A) check if it is a local holiday.
  B) check the format for dialing international numbers.
  C) check time zone differences.
  D) All of the above

Question 2

One thing you should NOT do before picking up the receiver to answer a call is to
 
  A) answer promptly.
  B) remember to smile.
  C) continue another conversation that can be heard.
  D) remember that you may be the first and only contact a person may have with your
  department or organization.

[dantucker]

Answer to Question 1

D

Answer to Question 2

C

[torybrooks]

Gracias!

[cdmart10]

Excellent