Author Question: Which of the following skills show you can offer exceptional customer service? A) If you can't ... (Read 1496 times)

bobbysung · **on:** Aug 22, 2018

Which of the following skills show you can offer exceptional customer service?

A) If you can't help, locate someone who can.
B) Offer to help before being asked.
C) Always smile and be friendly.
D) All of the above.

Question 2

Which of the following statements violates keeping confidential information confidential?

A) Be careful not to give away confidential information to your friends and colleagues or to
your company's competitors.
B) Where there is an upcoming company announcement, let management make the
announcement--not you.
C) Refrain from repeating your manager's opinions.
D) Check the facts, be sure they are correct, then share these facts with friends outside of
work.