Answer to Question 1
Describe the effect of cross-trained employees and describe the opportunities that an office professional gains by getting cross-trained. Be sure to include specific examples.
Effect includes cross-trained employees are more challenged, more knowledgeable, more interesting, and generally happier.
Opportunities include the following:
Take on new technical and communication challenges.
Learn more about the organization and the flow of work.
Get more exposure by working with new employees.
Get acknowledgment from management.
Answer to Question 2
F