_______________ provides direct dialing to an office extension ...

[nautica902]

_______________ provides direct dialing to an office extension without assistance from an operator.
 
  a. Direct inward dialing
  b. Direct-Distance dialing
  c. Central Exchange
  d. Private Branch Exchange

Question 2

The most effective question to ask a caller is May I help you? not How may I help you?
 
  Indicate whether the statement is true or false.

[raenoj]

Answer to Question 1

B

Answer to Question 2

F

[nautica902]

Great answer, keep it coming

[covalentbond]

Thanks for the timely response, appreciate it