According to Swick, these communication behaviors are likely to ...

[EY67]

According to Swick, these communication behaviors are likely to increase trust between families and staff:
 
  a. approachability, friendliness, empathy
  b. approachability, sensitivity, flexibility, dependability
  c. sensitivity, high expectations, dependability, high self-esteem
  d. sensitivity, flexibility, clarity, approachability

Question 2

The interpersonal communication strategy that allows the teacher to repeat what she has heard the parent say and gives parents the opportunity to correct or modify the teacher's understanding is
 
  a. reflection.
  b. I-messages.
  c. active listening.
  d. echoing.

[Ksanderson1296]

Answer to Question 1

ANS: B

Answer to Question 2

ANS: A

[EY67]

Thanks for the timely response, appreciate it

[Liddy]

Wow, this really help