Answer to Question 1
Qualities:
Consider family schedules.
Provide a quiet, calm, confidential location.
Consider needed timeframe.
Some conferences are appropriate for childrens participation.
Provide information in advance to help families plan their questions, etc.; invite parent to bring someone along.
Inform parents about who will be in attendance.
Teachers should be prepared.
Characteristics to be included in self-assessment:
Setting
level of preparation
greeting
nonverbal communication and body language
effective verbal communication
positive attitudes
Active listening
Giving and receiving criticism
conflict resolution procedures
goal-setting
use of developmentally appropriate expectations
lack of bias
use of resources
closure
Answer to Question 2
Nonverbal communication: Personal space, gestures and posture, touching, facial expression, eye contact, vocal cues, positive and negative affect, responsiveness
Giving and receiving criticism: Rehearse what you want to say and how you will say it; use I-messages; criticize only specific behavior or situation; use compliment sandwiches; be constructive; when criticism is accurate, admit your mistake, discuss what will be done differently in the future, stay calm, use I-messages, be assertive but not aggressive.
Conflict resolution: Define the problem, let all share their viewpoints, reflect each participants concern, review relevant policy or procedure, assure all that they have been heard and explain the follow-up, make changes or collect additional information until problem can be resolved.