Question 1
Which of the following is
not an appropriate for task end users to perform?
◦ Performing statistical analyses.
◦ Preparing schedules and lists.
◦ Retrieving information from databases.
◦ Updating database records.
Question 2
What is the basic function of a help desk?
◦ Control access to corporate data.
◦ Provide technical maintenance and support.
◦ Train end users and assist with application development.
◦ All of these are basic functions of a help desk.