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Author Question: What is the basic function of a help desk? (Read 145 times)

jilianpiloj

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Question 1

Which of the following is not an appropriate for task end users to perform?
◦ Performing statistical analyses.
◦ Preparing schedules and lists.
◦ Retrieving information from databases.
◦ Updating database records.

Question 2

What is the basic function of a help desk?
◦ Control access to corporate data.
◦ Provide technical maintenance and support.
◦ Train end users and assist with application development.
◦ All of these are basic functions of a help desk.


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Marked as best answer by jilianpiloj on Apr 8, 2019

Juro

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jilianpiloj

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Reply 2 on: Apr 8, 2019
Gracias!


Dnite

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Reply 3 on: Yesterday
Excellent

 

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