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Author Question: Why do people hesitate to ask for clarification when a customer is unclear? (Read 597 times)

tatyanajohnson

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Question 1

Common bad listening habits likely to damage customer service effectiveness can be overcome when we:
◦ stop talking.
◦ go to a physical place where we can better listen.
◦ fake attention when the speaker gets off topic.
◦ Both A and B.

Question 2

Why do people hesitate to ask for clarification when a customer is unclear?
◦ we fear that we will sound uninformed
◦ we don't want to waste time or effort
◦ we can generally figure out the message on our own
◦ All of the above.


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Marked as best answer by tatyanajohnson on Mar 30, 2020

chereeb

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