This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: "Turning the guest's frown upside down" is called ________. (Read 78 times)

geodog55

  • Hero Member
  • *****
  • Posts: 530
on: Aug 2, 2019
"Turning the guest's frown upside down" is called ________.
◦ "do it right the first time" spirit
◦ service encounter
◦ positive break
◦ service recovery
Tourism: The Business of Hospitality and Travel ¦ Cook, Hsu, Taylor ¦ 6th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by geodog55 on Aug 2, 2019

ebenov

  • Sr. Member
  • ****
  • Posts: 331
Reply #1 on: Aug 2, 2019
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 45% of students answer this correctly


geodog55

  • Member
  • Posts: 530
Reply 2 on: Aug 2, 2019
Excellent

amcvicar

  • Member
  • Posts: 341
Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

« previous next »
 

Did you know?

It is believed that the Incas used anesthesia. Evidence supports the theory that shamans chewed cocoa leaves and drilled holes into the heads of patients (letting evil spirits escape), spitting into the wounds they made. The mixture of cocaine, saliva, and resin numbed the site enough to allow hours of drilling.

Did you know?

According to the Migraine Research Foundation, migraines are the third most prevalent illness in the world. Women are most affected (18%), followed by children of both sexes (10%), and men (6%).

Did you know?

Stroke kills people from all ethnic backgrounds, but the people at highest risk for fatal strokes are: black men, black women, Asian men, white men, and white women.

Did you know?

The U.S. Preventive Services Task Force recommends that all women age 65 years of age or older should be screened with bone densitometry.

Did you know?

Approximately 500,000 babies are born each year in the United States to teenage mothers.

Examples of common forms of strabismus: (A) esotropia with the right eye turning inward and (B) exot Examples of common forms of strabismus: (A) esotropia with the right eye turning inward and (B) exot
Endocarditis. The human heart has been sectioned to reveal the left ventricle and origin of the aort Endocarditis. The human heart has been sectioned to reveal the left ventricle and origin of the aort
Luna Park at Coney Island was a vast living theater in which strollers were both spectators and acto Luna Park at Coney Island was a vast living theater in which strollers were both spectators and acto
People whose behaviors violate norms are often called mentally ill. “Why else would they do such ... People whose behaviors violate norms are often called mentally ill. “Why else would they do such ...
Turning over technique: Use tenting to assist the recipient turning to supine position. Anchor the ... Turning over technique: Use tenting to assist the recipient turning to supine position. Anchor the ...
Five layers or sheaths called koshas in Ayurvedic philosophy. Five layers or sheaths called koshas in Ayurvedic philosophy.
Video: Glycolysis - Introduction to ATP and the burning of sugar

For a complete list of videos, visit our video library