Roberta Whitman has recently been hired by Jackson Pharmaceuticals as the senior vice president of human resources. Jackson Pharmaceuticals has a history of problems within its HR department including high employee turnover, EEO violations, inadequate training programs, and benefit enrollment difficulties. With years of experience transforming HR departments in other firms, Whitman believes she can correct the problems at Jackson Pharmaceuticals.
Which of the following best supports Whitman's idea to develop a shared services HR team to handle benefits administration?
◦ Shared services HR teams provide managers and employees with specialized support in day-to-day HR activities (such as discipline problems).
◦ All employees are currently required to participate in health screening and drug tests to eliminate high risk employees from the benefits plan.
◦ Extensive training has been provided to line managers so that they fully understand the different insurance options available to employees.
◦ Lower insurance premiums would eliminate the need for outsourcing medical services and improve employee health coverage.
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