Fred Fryer's Donuts (Scenario)Since the integration of two new ...

[theo]

Fred Fryer's Donuts (Scenario)
Since the integration of two new stores in Littleville, U.S., Fred Fryer's Donuts, Inc. has recognized that there is a need for reengineering the entire organization. The main need is to install new state-of-the-art kitchen equipment in the seven remaining stores, and then dispose of all old equipment to a salvage dealer or else incur a loss. The employees will have to be trained to operate the new computer programmed equipment. Fred is setting up the main store as a training store. Employees from the other stores will train at the main store for five days while their respective store's equipment is being converted. The regular employees from the main store have the responsibility of instructing the classes or overseeing the installation of the new equipment and testing its operation before that store's employees return from training. The organization is also replacing the old employee reporting system. Ordering of materials will now be done by an intranet. Fred has promised that no one will lose his or her job because of the organizational changes. He estimates that when the employees get to the computer programming training, as many as 10 percent of the current employees will resign or retire. He also thinks that opening a new store will absorb the excess employees.


The installation of the new equipment at is an example of ________.
◦ management change
◦ strategy change
◦ people change
◦ structural change
◦ technological change

[princessflame2016]

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[eruditmonkey@yahoo.com]

Fred Fryer's Donuts (Scenario)
Since the integration of two new stores in Littleville, U.S., Fred Fryer's Donuts, Inc. has recognized that there is a need for reengineering the entire organization. The main need is to install new state-of-the-art kitchen equipment in the seven remaining stores, and then dispose of all old equipment to a salvage dealer or else incur a loss. The employees will have to be trained to operate the new computer programmed equipment. Fred is setting up the main store as a training store. Employees from the other stores will train at the main store for five days while their respective store's equipment is being converted. The regular employees from the main store have the responsibility of instructing the classes or overseeing the installation of the new equipment and testing its operation before that store's employees return from training. The organization is also replacing the old employee reporting system. Ordering of materials will now be done by an intranet. Fred has promised that no one will lose his or her job because of the organizational changes. He estimates that when the employees get to the computer programming training, as many as 10 percent of the current employees will resign or retire. He also thinks that opening a new store will absorb the excess employees.


Which of the following courses of actions is best for Fred and the team leaders to practice if they need to overcome employee resistance?
◦ terminate employees who resist the change
◦ promise bonuses upon completion of the changes
◦ educate employees and communicate with them
◦ ignore the employees who resist the change
◦ present minimal facts to the employees

[bbburns21]

educate employees and communicate with them

[strangeaffliction]

Fred Fryer's Donuts (Scenario)
Since the integration of two new stores in Littleville, U.S., Fred Fryer's Donuts, Inc. has recognized that there is a need for reengineering the entire organization. The main need is to install new state-of-the-art kitchen equipment in the seven remaining stores, and then dispose of all old equipment to a salvage dealer or else incur a loss. The employees will have to be trained to operate the new computer programmed equipment. Fred is setting up the main store as a training store. Employees from the other stores will train at the main store for five days while their respective store's equipment is being converted. The regular employees from the main store have the responsibility of instructing the classes or overseeing the installation of the new equipment and testing its operation before that store's employees return from training. The organization is also replacing the old employee reporting system. Ordering of materials will now be done by an intranet. Fred has promised that no one will lose his or her job because of the organizational changes. He estimates that when the employees get to the computer programming training, as many as 10 percent of the current employees will resign or retire. He also thinks that opening a new store will absorb the excess employees.


Which situational factor seems to be prompting the cultural changes at Fred Fryer's Donuts?
◦ The company is mechanistic.
◦ The business is young and small.
◦ There is a leadership change.
◦ The culture is weak.
◦ A crisis has occurred.

[mcni194]

The culture is weak.

[2125004343]

Fred Fryer's Donuts (Scenario)
Since the integration of two new stores in Littleville, U.S., Fred Fryer's Donuts, Inc. has recognized that there is a need for reengineering the entire organization. The main need is to install new state-of-the-art kitchen equipment in the seven remaining stores, and then dispose of all old equipment to a salvage dealer or else incur a loss. The employees will have to be trained to operate the new computer programmed equipment. Fred is setting up the main store as a training store. Employees from the other stores will train at the main store for five days while their respective store's equipment is being converted. The regular employees from the main store have the responsibility of instructing the classes or overseeing the installation of the new equipment and testing its operation before that store's employees return from training. The organization is also replacing the old employee reporting system. Ordering of materials will now be done by an intranet. Fred has promised that no one will lose his or her job because of the organizational changes. He estimates that when the employees get to the computer programming training, as many as 10 percent of the current employees will resign or retire. He also thinks that opening a new store will absorb the excess employees.


The 10 percent of the employees that are expected to leave during the computerized equipment training, will leave because they ________.
◦ are too old to learn the new technologies
◦ they were going to leave anyway soon
◦ cannot pass the final test of how to operate the equipment
◦ fear that they are unable to learn the new methods
◦ are not entrepreneurial enough to survive in the new environment

[zacnyjessica]

fear that they are unable to learn the new methods