Communication BarriersThe Sword and the Millstone ...

[gonzo233]

Communication Barriers—The Sword and the Millstone (Scenario)
Sandra Millstone, the CEO of Excalibur Manufacturing Company, concluded that the company would have to reduce its workforce by 10 percent at the end of the month due to declining demand for their products. She spent several hours preparing charts, tables, graphs, diagrams, and other visual aids for a presentation to the employees about the upcoming layoffs. Although the company's situation was uncertain, Sandra intended to tell the employees that the layoffs were a short-term measure and that the long-term prospects for the company were very favorable. Sandra hoped that the optimistic tone of the presentation would help employees understand the reasons for her decision and feel better about the layoff situation.


Sandra's efforts to present the company's situation in a more favourable light to employees is an example of which barrier to interpersonal communication?
◦ jargon
◦ filtering
◦ selective perception
◦ defensiveness
◦ information overload

[jaaaaaaa]

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[ghost!]

Communication Barriers—The Sword and the Millstone (Scenario)
Sandra Millstone, the CEO of Excalibur Manufacturing Company, concluded that the company would have to reduce its workforce by 10 percent at the end of the month due to declining demand for their products. She spent several hours preparing charts, tables, graphs, diagrams, and other visual aids for a presentation to the employees about the upcoming layoffs. Although the company's situation was uncertain, Sandra intended to tell the employees that the layoffs were a short-term measure and that the long-term prospects for the company were very favorable. Sandra hoped that the optimistic tone of the presentation would help employees understand the reasons for her decision and feel better about the layoff situation.


At one point in the presentation, Sandra said, "These layoffs will result in improved capacity utilization, higher productivity ratios, and improved profit margins that will yield the best ROI in the industry." Several employees looked puzzled, and Sandra realized that her use of specialized business terminology had become a communication barrier known as ________.
◦ complex linguistics
◦ filtered vocabulary
◦ jargon
◦ technospeak
◦ slang

[lkoler]

jargon

[DelorasTo]

Communication Barriers—The Sword and the Millstone (Scenario)
Sandra Millstone, the CEO of Excalibur Manufacturing Company, concluded that the company would have to reduce its workforce by 10 percent at the end of the month due to declining demand for their products. She spent several hours preparing charts, tables, graphs, diagrams, and other visual aids for a presentation to the employees about the upcoming layoffs. Although the company's situation was uncertain, Sandra intended to tell the employees that the layoffs were a short-term measure and that the long-term prospects for the company were very favorable. Sandra hoped that the optimistic tone of the presentation would help employees understand the reasons for her decision and feel better about the layoff situation.


By the time that Sandra had finished the presentation to the employees, she had spoken for one and one-half hours and had shown 24 visual aids. No one asked a question. The employees were probably dealing with which of the following barriers to effective communication?
◦ defensiveness
◦ selective perception
◦ receiver emotions
◦ information overload
◦ filtering

[maya.nigrin17@yahoo.com]

information overload

[karlynnae]

Communication Barriers—The Sword and the Millstone (Scenario)
Sandra Millstone, the CEO of Excalibur Manufacturing Company, concluded that the company would have to reduce its workforce by 10 percent at the end of the month due to declining demand for their products. She spent several hours preparing charts, tables, graphs, diagrams, and other visual aids for a presentation to the employees about the upcoming layoffs. Although the company's situation was uncertain, Sandra intended to tell the employees that the layoffs were a short-term measure and that the long-term prospects for the company were very favorable. Sandra hoped that the optimistic tone of the presentation would help employees understand the reasons for her decision and feel better about the layoff situation.


As the employees began to leave the meeting room, some were overheard complaining about the fact that no managers were being laid off and questioning why it was always the workers who had to bear the impact of poor management decisions. Some were even more sarcastic, like one employee who stated that it didn't make any difference to Sandra if employees lost their jobs and that if the company wanted loyalty, it should hire a dog. These statements are probably the result of which barrier to effective communication?
◦ downward communication
◦ information overload
◦ selective perception
◦ filtering
◦ defensiveness

[scottmt]

defensiveness

[Alygatorr01285]

Communication Barriers—The Sword and the Millstone (Scenario)
Sandra Millstone, the CEO of Excalibur Manufacturing Company, concluded that the company would have to reduce its workforce by 10 percent at the end of the month due to declining demand for their products. She spent several hours preparing charts, tables, graphs, diagrams, and other visual aids for a presentation to the employees about the upcoming layoffs. Although the company's situation was uncertain, Sandra intended to tell the employees that the layoffs were a short-term measure and that the long-term prospects for the company were very favorable. Sandra hoped that the optimistic tone of the presentation would help employees understand the reasons for her decision and feel better about the layoff situation.


Which of the following can Sandra do to overcome these barriers to effective communication?
◦ listen passively
◦ use specialized language
◦ watch nonverbal cues
◦ enhance emotions
◦ avoid feedback

[maaaaaaaaaa]

watch nonverbal cues