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Author Question: Online merchant Zappos.com has a very sophisticated system that measures the speed of call handling ... (Read 54 times)

strangeaffliction

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Question 1

Customer loyalty is sometimes mistaken for:
◦ repeat buying alone.
◦ customer satisfaction alone.
◦ a large share of the market.
◦ All of the above.

Question 2

Online merchant Zappos.com has a very sophisticated system that measures the speed of call handling in an effort to make each customer call as brief as possible.
◦ true
◦ false


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Marked as best answer by strangeaffliction on Mar 30, 2020

miss_1456@hotmail.com

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strangeaffliction

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Reply 2 on: Mar 30, 2020
:D TYSM


amcvicar

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

 

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