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Author Question: Online merchant Zappos.com has a very sophisticated system that measures the speed of call handling ... (Read 116 times)

strangeaffliction

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on: Mar 30, 2020

Question 1

Customer loyalty is sometimes mistaken for:
◦ repeat buying alone.
◦ customer satisfaction alone.
◦ a large share of the market.
◦ All of the above.

Question 2

Online merchant Zappos.com has a very sophisticated system that measures the speed of call handling in an effort to make each customer call as brief as possible.
◦ true
◦ false
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
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Marked as best answer by strangeaffliction on Mar 30, 2020

miss_1456@hotmail.com

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Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
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strangeaffliction

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Reply 2 on: Mar 30, 2020
Wow, this really help

sarah_brady415

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Reply 3 on: Yesterday
Excellent

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