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Author Question: Which of the following can be an effective "icebreaker" when greeting a customer? (Read 38 times)

arivle123

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on: Mar 30, 2020

Question 1

Vital behaviors are:
◦ specific actions that have the greatest impact on good service.
◦ the same as good attitudes.
◦ not particularly important when influencing employees.
◦ activities that are required by law.

Question 2

Which of the following can be an effective "icebreaker" when greeting a customer?
◦ responding to some interest of the customer such as a sport or activity, based on cues
◦ expressing appreciation for them coming in
◦ talking about something of local interest like the weather
◦ All of the above.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
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Marked as best answer by arivle123 on Mar 30, 2020

DylanD1323

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Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
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arivle123

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Reply 2 on: Mar 30, 2020
Excellent

mohan

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Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

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