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Author Question: Regarding the use of blogs in customer service: (Read 59 times)

danielfitts88

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on: Mar 30, 2020

Question 1

Describe FAQs and other knowledge bases. How can these provide helpful customer service?

Question 2

Regarding the use of blogs in customer service:
◦ about 80% of customers read a company's blog.
◦ blogs are useful for venting and expressing complaints, but rarely for providing service.
◦ although trendy, blogs have little practical application for customer service.
◦ companies should use real-time online conversation and be involved in dialogue with customers.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
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Marked as best answer by danielfitts88 on Mar 30, 2020

daiying98

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Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
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danielfitts88

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Reply 2 on: Mar 30, 2020
Great answer, keep it coming :)

shailee

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Reply 3 on: Yesterday
Wow, this really help

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