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Author Question: Regarding the use of blogs in customer service: (Read 64 times)

danielfitts88

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Question 1

Describe FAQs and other knowledge bases. How can these provide helpful customer service?

Question 2

Regarding the use of blogs in customer service:
◦ about 80% of customers read a company's blog.
◦ blogs are useful for venting and expressing complaints, but rarely for providing service.
◦ although trendy, blogs have little practical application for customer service.
◦ companies should use real-time online conversation and be involved in dialogue with customers.


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Marked as best answer by danielfitts88 on Mar 30, 2020

daiying98

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danielfitts88

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Reply 2 on: Mar 30, 2020
YES! Correct, THANKS for helping me on my review


pratush dev

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Reply 3 on: Yesterday
Gracias!

 

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