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Author Question: Working with customers calls for "emotional labor." This term means that: (Read 91 times)

geoffrey

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on: Mar 30, 2020

Question 1

"Symbolic atonement":
◦ is a religious ceremony that has no application to customer service.
◦ describes giving dissatisfied customers something extra to try to win them back.
◦ may not fully compensate the customer but indicates that you are trying.
◦ Both B and C are correct.

Question 2

Working with customers calls for "emotional labor." This term means that:
◦ employees need to vent their frustrations.
◦ we may be required to display emotions that are not exactly what we are feeling.
◦ getting mad at customers is normal and to be expected.
◦ boring, repetitive work makes people more emotional.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
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Marked as best answer by geoffrey on Mar 30, 2020

laurnthompson

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Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
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geoffrey

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Reply 2 on: Mar 30, 2020
Gracias!

bbburns21

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Reply 3 on: Yesterday
Excellent

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