This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Working with customers calls for "emotional labor." This term means that: (Read 124 times)

geoffrey

  • Hero Member
  • *****
  • Posts: 880
on: Mar 30, 2020

Question 1

"Symbolic atonement":
◦ is a religious ceremony that has no application to customer service.
◦ describes giving dissatisfied customers something extra to try to win them back.
◦ may not fully compensate the customer but indicates that you are trying.
◦ Both B and C are correct.

Question 2

Working with customers calls for "emotional labor." This term means that:
◦ employees need to vent their frustrations.
◦ we may be required to display emotions that are not exactly what we are feeling.
◦ getting mad at customers is normal and to be expected.
◦ boring, repetitive work makes people more emotional.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by geoffrey on Mar 30, 2020

laurnthompson

  • Sr. Member
  • ****
  • Posts: 334
Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 39% of students answer this correctly


geoffrey

  • Member
  • Posts: 880
Reply 2 on: Mar 30, 2020
YES! Correct, THANKS for helping me on my review

dantucker

  • Member
  • Posts: 346
Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

« previous next »
 

Did you know?

All patients with hyperparathyroidism will develop osteoporosis. The parathyroid glands maintain blood calcium within the normal range. All patients with this disease will continue to lose calcium from their bones every day, and there is no way to prevent the development of osteoporosis as a result.

Did you know?

Egg cells are about the size of a grain of sand. They are formed inside of a female's ovaries before she is even born.

Did you know?

The first oncogene was discovered in 1970 and was termed SRC (pronounced "SARK").

Did you know?

Limit intake of red meat and dairy products made with whole milk. Choose skim milk, low-fat or fat-free dairy products. Limit fried food. Use healthy oils when cooking.

Did you know?

Long-term mental and physical effects from substance abuse include: paranoia, psychosis, immune deficiencies, and organ damage.

The term wasp is typically defined as any insect of the order Hymenoptera and suborder Apocrita that The term wasp is typically defined as any insect of the order Hymenoptera and suborder Apocrita that
Localization of a Peptide The peptide is revealed by means of immunocytochemistry. The photomicrogra Localization of a Peptide The peptide is revealed by means of immunocytochemistry. The photomicrogra
Temperament refers to stable differences in the emotional reactions of different children to similar ... Temperament refers to stable differences in the emotional reactions of different children to similar ...
Older participants remember more information than younger participants when material has emotional ... Older participants remember more information than younger participants when material has emotional ...
Working and Living and Playing in the City Dump of Phnom Penh, Cambodia Working and Living and Playing in the City Dump of Phnom Penh, Cambodia
Physical and Emotional Signs of Stress Physical and Emotional Signs of Stress
Video: Introduction to Heart Attacks

For a complete list of videos, visit our video library