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Author Question: Having too much "fine print" in customer policies and guarantees is necessary to exceed customer ... (Read 292 times)

jrubin

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Question 1

Although CRM systems can provide the most sophisticated relationship-building data, even manual systems that make notes of customer preferences can move companies toward enhanced customer value.
◦ true
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Question 2

Having too much "fine print" in customer policies and guarantees is necessary to exceed customer expectations of value.
◦ true
◦ false


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Marked as best answer by jrubin on Mar 30, 2020

skipfourms123

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jrubin

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Reply 2 on: Mar 30, 2020
:D TYSM


xoxo123

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Reply 3 on: Yesterday
Excellent

 

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