Author Question: The U.S. insurance industry data reveal that: (Read 727 times)

geoffrey · **on:** Mar 30, 2020

Question 1

Describe four things (of the six things mentioned in the chapter) that audits of a company's writing should look for.

Question 2

The U.S. insurance industry data reveal that:
◦ there is an awareness of the importance of giving quick answers to customers.
◦ although improving, there are still significant opportunities to exceed customer expectations with better responsiveness.
◦ responsiveness to customer inquiries is improving.
◦ All of the above.

tandmlomax84 · **Reply #1 on:** Mar 30, 2020

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