Question 1
All of these are usually responsible for assigning labor time on a work order EXCEPT ________.
◦ The technician
◦ Service consultant
◦ Warranty clerk
◦ Service manager
Question 2
Customer pay (CP) means ________.
◦ Customer pays for the repair or service
◦ Warranty does not pay for the repair or service
◦ The technician often gets paid more for the job
◦ All of these