When you're writing to acknowledge a customer's order, include a ...

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When you're writing to acknowledge a customer's order, include a ________ to assure the customer that he/she has made good purchase.
 
  A) resale comment
  B) discount coupon
  C) price list for other products
  D) self-addressed stamped envelope
  E) copy of a press release

Question 2

When you're writing a routine reply to a positive message, your readers will generally be ________ what you have to say; therefore, you can use the ________ with a routine reply or positive message.
 
  A) interested in; direct approach
  B) resistant to; indirect approach
  C) skeptical of; direct approach
  D) in tune with; indirect approach
  E) oblivious to; direct approach

[meryzewe]

Answer to Question 1

Answer: A
Explanation: A) Including favorable comments when corresponding with customers (often known as resale) can build customer relationships.

Answer to Question 2

Answer: A
Explanation: A) Because readers will generally be interested in what you have to say, you can use the direct approach with most routine replies and positive messages.

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TYSM

[patma1981]

Thanks for the timely response, appreciate it