Question 1
________ refers to the creation of identical goods or services in large quantities.
◦ Mass customization
◦ Batch-of-one production
◦ Mass production
◦ Customized production
◦ Mass personalization
Question 2
________ refers to the degree to which a product or process meets reasonable or agreed-upon expectations.
◦ Lean systems
◦ Standard
◦ Scalability
◦ Capacity
◦ Serviceability