At her annual employment review, Anamika was told she needed to pay more attention to emotion management in office interactions. After work, she discussed this comment with her sociology-student roommate, asking "What does emotion management mean?" What is her roommate most likely to say?
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Emotion management is when people create a less volatile character in their minds and then play the role of that character.◦
Emotion management is when people obey conventional "feeling rules" about what is appropriate in a given situation.◦
Emotion management happens when people bring their back-stage behaviour to the front stage.◦
Emotion management occurs when people rationally select a non-emotional response.