Charlene thinks that she understands what her partner is trying ...

[natalie2426]

Charlene thinks that she understands what her partner is trying to say when she doesn't. This is called ____.
 
  a. poor listening c. defensive listening
  b. active listening d. nondefensive listening

Question 2

Alfonso relies on self-restraint when communicating with his partner. He exercises the listening pattern called ____.
 
  a. active listening c. poor listening
  b. nondefensive listening d. compliant listening

[succesfull]

Answer to Question 1

A

Answer to Question 2

B