Bridgette has learned to use I instead of you when she is upset ...

[scienceeasy]

Bridgette has learned to use I instead of you when she is upset with her friend. Bridgette is using the guideline of dealing effectively with personal conflicts by
 
  a. making communication honest and open.
  b. being assertive.
  c. avoiding loaded words.
  d. assuming responsibility for her own feelings and preferences.

Question 2

Lauren hates it when Eric leaves the cap off the toothpaste. She has told him over and over again that it really bothers her that he is a slob. Lauren could deal better with this conflict by remembering to
 
  a. make communication honest and open.
  b. help him save face by noting that he is probably too busy to pay attention to such a small thing.
  c. use specific behaviors to describe what he is doing, rather than make general statements about his personality.
  d. be more assertive.

[mmj22343]

Answer to Question 1

D

Answer to Question 2

C

[scienceeasy]

TYSM

[amcvicar]

Excellent