You've arrived half an hour late to pick up a friend. She was scheduled to take an examination, and even if you speed on the way to the university, she will now lose at least twenty minutes of the time she needs to complete the exam.
According to the authors, what is the best thing to say when you arrive?
a. It's all my fault. I overslept. I'm really sorry.
b. I brought you some coffee and donuts to make it up to you.
c. It's only one exam, and you're doing well in that course so far, aren't you?
d. Don't tell me that you've never overslept.
Question 2
According to research on the effects of apologies in reducing later aggression, which of the following statements is true about the effects of apologies? Apologies
a. are most effective if the offender can also right the wrong.
b. that are sincere and include an explanation are the most effective of all.
c. are more effective when made in public than when made in private.
d. serve to reduce dissonance in both the giver and the receiver.
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