Two important components of effective communication identified in the text are
(a) saying exactly what you mean and doing it all the time.
(b) what you say and how you say it.
(c) expressing hostility and conflict when that is what you feel..
(d) sensing missed and misinterpreted messages.
Question 2
The habit of evaluating one's own skills and qualities by comparing them to others is termed
A. capitalization.
B. responsiveness.
C. social support.
D. social comparison.
