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Author Question: Gross profit is calculated by taking _____________. A) Sales minus all expenses B) Sales minus ... (Read 160 times)

dollx

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on: Jun 23, 2018
Gross profit is calculated by taking _____________.
 
  A) Sales minus all expenses B) Sales minus direct cost
  C) Sales minus rent D) Sales minus all fixed expenses

Question 2

If your shop measures customer satisfaction by the number of complaints and this month you only had one complaint out of 100 completed service jobs, could you assume that you satisfied 99 of your customers? Please explain your answer.
 
  What will be an ideal response?


kalskdjl1212

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Reply #1 on: Jun 23, 2018
Answer to Question 1

B

Answer to Question 2

The answer should be no if for other reason than the silent majority and the fact the shop has not formal way of measuring customer satisfaction there is no way to know what their CSI score would be.


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